Bilingual Consumer Care Specialist (Vietnamese & Indonesian) - Remote from Bali

Are you a fluent Vietnamese or Indonesian speaker with a passion for delivering exceptional customer service? Telexpress Contact Centre Sdn. Bhd. is expanding its global support team and seeking dedicated Consumer Care Specialists to join our dynamic workforce. Located in the vibrant city of Bali, Indonesia, our team is committed to providing top-notch customer support to our international clients. As a Bilingual Consumer Care Specialist (Vietnamese & Indonesian), you will be the voice of our company, ensuring our customers receive the assistance they need, whenever they need it.

In this remote role, you will handle customer inquiries, resolve issues, and provide solutions using our advanced CRM system. You will work closely with a diverse team of professionals, contributing to our mission of delivering exceptional customer experiences. This is an excellent opportunity to grow your career in a supportive and innovative environment.

If you are a passionate customer service professional with fluency in both Vietnamese and Indonesian, we invite you to apply for this exciting opportunity. Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, and be part of a team that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide solutions using our advanced CRM system.
• Resolve customer issues promptly and professionally.
• Maintain high levels of customer satisfaction through effective communication.
• Work closely with a diverse team to ensure consistent and high-quality customer support.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Provide regular updates on customer interactions and support activities.
• Participate in team meetings and training sessions to continuously improve customer service skills.
• Contribute to the development of best practices and procedures for customer support.

🎓 Kualifikasi & Syarat

• Fluency in both Vietnamese and Indonesian languages.
• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Experience with CRM systems, such as Salesforce or Zendesk, is a plus.
• Proven ability to handle multiple tasks and prioritize work effectively.
• Ability to work remotely and manage time effectively.
• Passion for delivering exceptional customer service and a customer-centric approach.

🛠️ Keahlian

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