Order Management Specialist II - Emerson Electric

Join Emerson Electric as an Order Management Specialist II and take the next step in your career in a dynamic, global environment. This role offers a unique opportunity to play a pivotal part in ensuring seamless order processing, customer satisfaction, and operational excellence in Badung, Bali. As an Order Management Specialist II, you will be responsible for managing and optimizing the entire order lifecycle, from initial inquiry to post-sale support, ensuring that every order is processed efficiently and accurately.

Emerson Electric is a global leader in industrial automation, providing innovative solutions to some of the world's most challenging problems. With a rich history spanning over a century, Emerson Electric is committed to driving progress and sustainability. In this role, you will work with cutting-edge technology and industry-leading tools, such as SAP ERP, to streamline order management processes and enhance customer experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize the entire order lifecycle, from initial inquiry to post-sale support, ensuring efficient and accurate order processing.
• Utilize SAP ERP to streamline order management processes, improve data accuracy, and enhance operational efficiency.
• Collaborate with cross-functional teams to ensure seamless integration of order management activities with other business processes.
• Monitor and analyze order data to identify trends, opportunities for improvement, and potential risks.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Ensure compliance with company policies, industry regulations, and legal requirements related to order management.
• Stay updated with industry trends, technological advancements, and best practices in order management.
• Train and mentor junior staff to develop their skills and contribute to the team's success.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in order management, supply chain, or a related field.
• Proven experience with SAP ERP, particularly in modules such as SD (Sales and Distribution) and MM (Materials Management).
• Strong analytical and problem-solving skills, with the ability to monitor and analyze order data to identify trends and opportunities for improvement.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Proficiency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Certification in Lean Six Sigma or a related field is a plus.
• Ability to travel up to 30% of the time for business purposes.

🛠️ Keahlian

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