Customer Service Engineer (Bali - On-Site & On-Call Support)

Join Giesecke & Devrient (G&D), a global leader in secure authentication, payment solutions, and digital identity technologies, as our Customer Service Engineer in Bali. In this critical role, you will provide on-site and on-call technical support to our valued clients, ensuring seamless operation of our systems. As part of a dynamic team, you'll troubleshoot technical issues, implement solutions, and maintain high levels of client satisfaction. This is your chance to make a tangible impact in the digital security landscape while working in a vibrant, international environment.

G&D is a trusted name in the industry, known for innovative solutions that power secure transactions worldwide. Located in Bali, you'll be at the heart of our regional operations, collaborating with local and international teams to deliver exceptional service. Daily, you'll leverage your technical expertise to resolve complex issues, using tools like ServiceNow, Jira, and remote desktop protocols. This role offers a unique blend of technical challenge and client interaction, making it ideal for those who thrive in a fast-paced, supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide on-site and on-call technical support to clients, ensuring minimal downtime and optimal system performance.
• Troubleshoot and resolve technical issues using advanced diagnostic tools and methodologies.
• Document and escalate technical problems to the appropriate teams for resolution.
• Collaborate with cross-functional teams to implement solutions and improvements.
• Maintain and update technical documentation and knowledge bases.
• Conduct regular system health checks and performance reviews.
• Train and mentor junior staff on technical support best practices.
• Participate in continuous improvement initiatives to enhance service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, customer service, or a similar role.
• Proven expertise in troubleshooting and resolving technical issues.
• Familiarity with ITIL or similar service management frameworks.
• Strong knowledge of networking, operating systems, and security protocols.
• Experience with ServiceNow, Jira, or similar service management tools.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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