Administrative Assistant - Customer Order Management

Join PT DUADELAPAN JAYA MAKMUR as an Administrative Assistant specializing in customer order management and support. In this dynamic role, you will serve as the primary point of contact for customer inquiries, order processing, and communication, ensuring seamless operations and customer satisfaction. Based in Tangerang, Banten, this role offers a unique opportunity to be part of a growing company committed to excellence and innovation.

As an Administrative Assistant - Customer Order Management, you will be responsible for managing customer orders, coordinating with various departments, and maintaining accurate records. You will use tools like Microsoft Office Suite, specifically Excel and Outlook, to streamline processes and ensure efficiency. This role is ideal for someone with a minimum of 2 years of experience in administrative support, preferably in a customer service or order management environment.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer orders, ensuring accuracy and timeliness.
• Coordinate with sales, production, and logistics teams to ensure smooth order fulfillment.
• Maintain and update customer records and order databases using Microsoft Excel.
• Handle customer inquiries and complaints, providing prompt and professional responses.
• Generate and distribute reports on order status, customer feedback, and operational metrics.
• Assist in the organization and scheduling of office events and meetings.
• Support the office manager in maintaining a well-organized and efficient workspace.
• Stay updated with industry trends and best practices in customer order management.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in administrative support, preferably in customer service or order management.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with ERP systems or order management software is a plus.
• Bachelor's degree in Business Administration, Administrative Science, or a related field.
• Fluency in both written and spoken Indonesian and English is a requirement.

🛠️ Keahlian

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